Customer Service


Shipping & Delivery

Shipping in Singapore

  1. For the moment, we deliver to any location on mainland Singapore with the following exceptions:
    • Restricted and high security locations such as military bases, remand prisons, etc.
    • Offshore locations such as Jurong Island, Sentosa, etc.
    • P O Box addresses
  2. Delivery Address – by default, your order will be delivered to the Delivery Address that you have registered with us. You can update your Delivery Address at any time or at any time prior to submitting your order at our e-Store. For the moment, there is no self-collect option.
  3. Delivery Charges – the charges appear on our site which you can review prior to submitting online.
  4. Delivery Period – an automated email will be sent to notify you of when you can expect your order. A tracking number will be provided for you to track your orders. For orders below $59, delivery will take 3-5 working days. For orders above $59, free next day delivery is applicable for orders placed before 12pm. All orders above $59 received after 12pm or over the weekends will be processed the next working day and delivered the following day.
  5. Tracking Orders – as we deliver on mainland Singapore, deliveries are for the most part efficient and will arrive at your Delivery Address as estimated.

International Shipping (Only for Bulk Orders)

For the moment, we do not ship outside of mainland Singapore. If your Delivery Address is overseas and you wish to make bulk orders, please write to us at enquiries@glovida.com. If we agree to ship internationally, our International Delivery Policy applies.

International Delivery Policy

GLOVIDA takes the packing, tracking and safe delivery of international orders very seriously. Hence, we have teamed up with established courier services to provide the quickest and safest traceable method of delivery to our international Customers. With these safeguards in place, we stimulate the following terms and conditions for all international deliveries:

  1. GLOVIDA will take no responsibility for damaged items or items claimed to be missing. We have no control over international customs practices and procedures.
  2. GLOVIDA is not liable for any extra cost that may be incurred due to customs tax or delivery tax. The Customer is liable for any customs or any other extra costs incurred which are associated with international orders (where applicable).
  3. GLOVIDA holds no liability to any orders that are detained by any countries customs department that either become confiscated or cause a delay in the arrival of the delivery.

Based on the above 3 conditions, GLOVIDA will not refund nor compensate any international orders where such claims are made.


RETURNS & EXCHANGES

As a safety precaution and for hygiene concerns, items once sold are non-returnable and non-refundable except for reasons stated in GLOVIDA’S Terms of Use under REPLACEMENT AND REFUNDS POLICY.


Payment, Pricing & Promotions

  1. Payment for products ordered through the site can be made with PayPal as specified on the site.
  2. GLOVIDA may change at any time the method by which payments for online orders may be effected and such changes may be notified to the Customer by email or by placing a notice to this effect on the site.
  3. Prices on our website are in Singapore Dollar currency only.
  4. In the event of different special offers or promotions being made available to the Customer simultaneously for the same Product, the Customer may elect one such offer or promotion per Product but shall not be entitled to a combination of all such offers or promotions per Product.